Terms of Service
These Terms govern the use of AppAlbania Host hosting services provided by AppAlbania, Tiranë, Shqipëri (“we”). By creating an account, paying or using the service, you (“Customer”) accept these Terms, the Acceptable Use Policy, the Cancellation & Refund Policy and the Privacy Policy. The Albanian version prevails if the two versions differ.
1. The service
We provide managed hosting for WordPress sites with the resources and limits described in the plan you choose (for example the number of sites). The service runs on server infrastructure of our technical partners. We may improve or change the infrastructure without materially reducing what you paid for.
2. Your account
- You must be at least 18, or legally represent a business or organisation.
- Your details (name, email, phone, billing details) must be accurate and kept up to date.
- You are responsible for keeping your password safe and for everything done with your account. We strongly recommend turning on two-factor authentication (2FA).
- Tell us right away at [email protected] about any unauthorised use.
3. Payment and automatic renewal
- The service is prepaid monthly (or per the plan’s period) by card through Stripe. We never see or store your card details.
- Your subscription renews automatically at the end of each period until you cancel.
- Prices are in euro. Taxes apply as required by law.
- We email you at least 30 days before a price change. It applies from your next renewal.
- If a payment fails, Stripe retries it. If an invoice stays unpaid, the service may be suspended until it is paid, and it comes back automatically after payment.
- Upgrades are charged immediately on a prorated basis; downgrades give credit towards future invoices, not cash.
4. Cancellation and refunds
You can cancel at any time in My account → Subscription. Payments already made are not refunded. See the Cancellation & Refund Policy.
5. Permitted use
You may use the service only for lawful purposes and in line with the Acceptable Use Policy. Using it for attacks, malware, phishing, spam, fraud or any illegal activity is strictly forbidden and leads to immediate suspension or termination without refund.
6. Your content
- Your content, sites and data remain yours. You give us only the rights needed to store and serve them as part of the service.
- You are fully responsible for the legality of your content, for licences of themes, plugins and materials, and for personal data you process on your sites.
- We may remove or disable content when required by law or a competent authority, or when it breaches these Terms.
7. Backups and data
We take reasonable measures to protect data but do not guarantee it can never be lost. You are responsible for keeping your own backups of your sites and databases.
8. Availability and maintenance
We aim for high availability but do not guarantee uninterrupted or error-free service. Interruptions may happen for maintenance (announced in advance where possible), for security reasons, or because of third-party providers (network, DNS, data centres).
9. Security
You are responsible for keeping WordPress, themes and plugins up to date and for using strong passwords. If a site is compromised or puts our servers or other customers at risk, we may isolate or suspend it immediately.
10. Suspension and termination
- We may suspend or terminate the service for non-payment, breach of these Terms or of the law, security risk, or at the request of a competent authority.
- When a subscription ends, your sites are suspended. Data may be permanently deleted 30 days after the service ends. Download your copies before then.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect damages or loss of profit, revenue, data or goodwill. Our total liability for any claim is limited to the amount you paid for the service in the 3 months before the event. Nothing in these Terms limits liability that cannot be limited by law.
12. Indemnity
You agree to indemnify us against third-party claims arising from your content or from your breach of these Terms or of the law.
13. Changes to these Terms
We may update these Terms. We will tell you about important changes by email or on the site. Continuing to use the service after they take effect means you accept them.
14. Governing law
These Terms are governed by the laws of the Republic of Albania. Disputes are first resolved amicably; otherwise by the competent court in Tirana. This does not affect mandatory rights that the law gives to consumers.
15. Contact
AppAlbania · Tiranë, Shqipëri · [email protected] · +355 67 496 3486